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How to get support

Welcome to Ayfie Support – We're Here to Help!

You might find an immediate answer in our most popular articles or our Knowledge Chatbot:

What you'll find:

  • Step-by-step setup and user guides

  • The latest product release notes

  • Helpful "how-to" articles for specific tasks

  • Product Information

How to Get in Touch

If you can't find what you're looking for, our support experts are ready to assist you.

1. Use Our Online Support Portal in Jira (Recommended)

This is the best way to manage your support requests and build a long-term partnership with our team.

You will need a Jira account in order to register your request

Full Visibility:

See all your created tickets and the entire history of updates in one convenient place. Refer to your previous Case IDs or previous issues for a swifter resolution, if not our agents can also see the full case history.

Keep Your Team in the Loop:

To ensure transparency and so that you do not need to repeat information, we encourage you to provide us with 2-3 key contacts from your team (including technical staff). This ensures the right people always have access to the information
 

Create your ticket here: Support Portal

2. Send an Email

You can always send an email to our team, which will automatically create a new support ticket and will include all the same communication options and reply time.

Important Note: To ensure everyone on your team who needs to be involved receives necessary updates and information, please list their email addresses and/or their names directly in your message as our support system will not be able to provide the reply to all included emails and staff.

For Complex Issues we can offer a Remote Session

Sometimes, the best way to solve a problem is to work on it together. If needed, we may suggest a remote session. Here’s what you can expect:

 

A Collaborative Call:

We'll schedule a Zoom meeting so we can talk through the issue with you in real-time.

The Right People:

We will need a member of your team with access to the server to be on the call with us.

Secure Screen Sharing:

We use TeamViewer to securely connect to your server environment, allowing us to troubleshoot the issue directly with you.

Send us an email and let us know when you will need it and what we can help with here;