Other Case Studies

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"No other search solution could provide all required features."
— Hanna Karppi, Head of Digital Workplace, Skanska

Skanska transformed their business by gaining the ability to search all data repositories from a single access point in 14 languages.

 

  • The challenge to leverage past investments: After completing a large project to develop an award winning, but static intranet platform in 2015, Skanska decided to improve its past investment by optimizing the diverse data silos with ayfie’s enterprise search and information retrieval platform, ayfie Locator.
  • Single point of access: ayfie enabled users to search through all of Skanka’s data repositories from a single point of access with the new solution. Every country and every language Skanska operates in enjoys this advanced search.
  • Improved employee engagement: Through a better and more personalized search solution which leverages existing company assets, Skanska has increased employee engagement and created more valuable insights for its more than 41,000 employees.
  • Increase in usage: With all the relevant data available at all times. Shortly after the implementation of the project, Skanska experienced a significant increase in user adoption with more than 25,000 search queries per day on the new search platform.

Quick facts

Overview: Skanska is one of the world’s leading construction and project development companies, focused on selected home markets in the Nordics, other European countries and North America.

Founded: 1887

Operations: Construction and development of commercial property, residential and public private partnership (PPP) projects

Employees: 41,000 (2016)

Share listed: NASDAQ Stockholm

www.skanska.com

Our intranet and the whole digital workplace creates our common culture, our values and our strategy and we need to ensure that employees have access to both global and local information, regardless of where they are.

— Hanna Karppi
Head of Digital Workplace, Skanska

Challenges

Ineffective search

  • Skanska requested and needed search to play an essential role in their Digital Workplace “OneSkanska.”
  • Former Search Solution (GSA) did not provide the required functionality for the worldwide launch of their Digital Workplace.

Lack of robust features

  • Internal users complained about lack of features including document preview, OCR, drill-down, access to all data sources, language support, synonyms and much more.

No international support

  • Search did not take into account employees’ roles and country of origin, nor preferred languages and content topics.
  • Skanska’s International operations had significant issues with language support and attaining the personalized results that users demanded.

Solutions & Outcomes

Product solution

  • ayfie Locator: Instantly find and use documents and data from any storage location.
  • ayfie's predictive search: Anticipates and delivers highly relevant results before the user is even finished typing and uncovers content insights.

Benefits

  • Improved quality of the results and performance and employees’ ability to cull information from unstructured content
  • Implemented search capabilities for 14 different languages
  • Added query spell checking and query term synonyms
  • Integrated all data repositories

Improvements

  • Fewer zero results
  • Faster research times
  • Faster access to relevant content
  • Increased user satisfaction
  • Improved search experience

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