Storebrand challenged itself to increase efficiency. They needed to motivate employees to handle a new business environment and provide them with access to all of the necessary information to manage customer requests effectively.

The challenge presents itself, as it often does, when information from different departments is needed quickly. Say, for instance, that you have a customer calling support and requesting information regarding the entire lifespan of his or her vehicle. Most often, each department has access to different parts of the vehicle’s history, but they can’t access information between departments and are therefore not able to present the whole lifespan. The customer will then have to contact every single department to request whatever information they have, which will be both time consuming and frustrating, resulting in a bad customer experience.

But identifying expertise across immense numbers of CVs is both tedious and time-consuming. Going through every CV in your database to know the competence you have on hand is a difficult and often imperfect task. Another, often overlooked issue is that you don’t know where all the CVs are located in the company’s information silos, which means that there are large parts of the company’s expertise that are unknown to you. This leads to the possibility of missing out on the perfect candidate.

With an increase in digitalization and innovation, there has been an equal surge in file programs to pick and choose from. It is now normal to operate, not only with the different programs in the Microsoft office package but also with JP(E)G, PNG, vector-based drawings, and even CAD files. However, problems arise when you have to search for something particular within one of these file formats, as it is as good as impossible when you are not working within the dedicated program. And even if you are, one would still have to be in the exact file containing the information and still have to meticulously search for the information.