How The Norwegian Armed Forces enhanced their employee survey with AI

The Norwegian Armed Forces were experiencing difficulties with decreasing response rates and low engagement on their biennial employee surveys. In response to these challenges, they partnered with our partner Deloitte, to create an advanced leadership support tool powered by Ayfie.

This innovative solution aimed to enhance survey participation and improve overall communication and engagement within the organization.

 
Two Bell 412 SP helikopters from 339 Special Operations Aviation Squadron (SOAS) during landing. Photo credit: Torbjørn Kjosvold / Forsvaret

About

 

norwegian-armed-forces

 

The Norwegian Armed Forces

The Armed Forces is Norway's military organisation responsible for the country's defence and security. It consists of the Army, the Navy, Air Force, and the Norwegian Home Guard, as well as various support functions and special units. The primary task of the Armed Forces is to protect Norway against external threats, maintain national sovereignty, and contribute to international peace and security through participation in NATO and UN operations. The Armed Forces also play a crucial role in crisis management and assistance during natural disasters and other national emergencies.
Deloitte

 

Deloitte

Deloitte is a leading global professional services firm who embraces artificial intelligence as a core componenet of its service offerings and internal operations. By implementing AI technologies, Deloitte helps clients improve efficiency, drive business change, and unlock new insights from data. Since February 2024, the firm has collaborated closely with Ayfie, utilizing their software and AI capabilities to create sophisticated AI solutions for their clients.

 

 

 

"The solution we have developed together with The Armed Forces and Ayfie provides managers with entirely new opportunities to make insight-based decisions based on surveys."
Jarle Moss Hildrum, Director at Deloitte
Jarle Moss Hildrum
Director at Deloitte

The challenge

The Norwegian Armed Forces conduct regular surveys to gauge employee satisfaction, but encountered low response (58%) and opening rates (50%). Seeking to address these issues, they partnered with Deloitte to explore AI applications that could refine survey analysis and leadership responses, thereby empowering leaders with targeted, actionable insights designed to boost workplace morale and operational efficiency.

 

The solution

Leveraging advanced AI technology from Ayfie, Deloitte and the Armed Forces developed an employee survey analysis tool. The tool is designed to automatically analyze and summarize quantitative results from the employee survey, providing leaders with tailored advice.

The tool compares results historically within departments and against the overall results for the Armed Forces. It assesses prominent findings and identifies areas for improvement. Based on these assessments, it uses the Armed Forces' leadership principles and research on psychological safety and work environment to recommend actions for key improvement areas.

This process is fully automated, as the system retrieves data from the survey database and applies AI for analysis. It delivers the results in concise, clear text, ready for use.

Throughout the development, internal experts on privacy and AI within the Armed Forces ensured compliance with current regulations and best practices, making privacy a top priority.

 

The result

The initiative has successfully produced 1300 detailed reports, equipping leaders with meaningful insights that drive informed decision-making. By focusing on specific departmental needs, the reports recommend actionable strategies to enhance employee satisfaction and foster an improved work environment, aligning with the Armed Forces’ commitment to innovation and strategic development.

 

 

Read the original case study on Deloitte's website here: The Norwegian Armed Forces | Employee Survey Analysis Tool.