Turning employee survey data into practical guidance.

The Norwegian Armed Forces were experiencing difficulties with decreasing response rates and low engagement on their employee surveys. In response to these challenges, they partnered with our partner Deloitte, to create a leadership support tool powered by Ayfie.

 

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Employee surveys can reveal a lot about how people experience their work.

But collecting feedback is not the same as using it.

For the Norwegian Armed Forces, the challenge was not getting access to survey data. It was helping leaders understand what the results meant for their teams and what to do next.

Together with Deloitte, they developed a solution using Ayfie to turn survey results into short, clear summaries and practical recommendations for leaders across the organization.

The result was not just better reporting. It was a simpler way for leaders to work with employee feedback.

A survey only matters if the leaders use it.

The Norwegian Armed Forces conduct a large employee survey every two years. The survey gives leaders insight into how employees experience their work environment.

But over time, two problems became clear.

Survey participation dropped to 58%

Only about half of leaders opened the reporting tool

The feedback was there, but much of its value was being lost. Leaders were met with large reports, complex charts, and too much information to sort through. Understanding the results took time. Acting on them took even more.

 

From reports to practical guidance

Employee surveys can reveal a lot about how people experience their work. But collecting feedback is not the same as using it.

For the Norwegian Armed Forces, the challenge was not getting access to survey data. It was helping leaders understand what the results meant for their teams and what to do next.

Together with Deloitte, they developed a solution using Ayfie to turn survey results into short, clear summaries and practical recommendations for leaders across the organization.

The result was not just better reporting. It was a simpler way for leaders to work with employee feedback.

 

Ayfie reads the survey results and highlights what matters most for each department. It compares results over time, looks at how departments perform relative to the rest of the organization, and points to areas that may need attention.

The results are then turned into short, clear summaries leaders can actually use.

Instead of working through dense reports, leaders receive a more direct view of the feedback:

  • what stands out in their department
  • how results have changed over time
  • where improvement may be needed
  • which actions they should consider next

The recommendations are based on the Armed Forces own leadership principles, along with research on psychological safety and work environment.

This makes the results easier to understand and easier to discuss.

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The impact was practical

Across the organization, 1,300 reports were generated. Each one gave a leader a summary of the survey results for their own department.

More leaders began using the results. Engagement with the reporting tool increased from 50% to 75%.

That means more leaders are now opening the reports, reviewing the feedback, and using it as a starting point for improvement.

Instead of spending time interpreting complex charts and datasets, leaders receive a simpler explanation of what the results mean and where they should focus.

That makes it easier to bring the findings into conversations with teams, follow up on concerns, and work more systematically with the work environment.

 
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Built for trust.

Employee feedback must be handled with care.

Throughout the development, internal experts on privacy and AI within the Armed Forces helped ensure the solution followed current regulations and best practices.

Privacy was not treated as an add-on. It was a core requirement from the start.

That matters when the goal is to make sensitive organizational feedback useful without compromising trust.

"The solution we have developed together with The Armed Forces and Ayfie provides managers with entirely new opportunities to make insight-based decisions based on surveys."
Jarle Moss Hildrum, Director at Deloitte
Jarle Moss Hildrum
Director at Deloitte