Improve Customer Satisfaction
How a car industry customer improved their customer service processes
In a world where a customer can make or break you with a single posting online, how can you and your company ensure that you can satisfy your customers in the best possible way?
The challenge presents itself, as it often does, when information from different departments is needed quickly. Say, for instance, that you have a customer calling support and requesting information regarding the entire lifespan of his or her vehicle.
Most often, each department has access to different parts of the vehicle’s history, but they can’t access information between departments and are therefore not able to present the whole lifespan. The customer will then have to contact every single department to request whatever information they have, which will be both time consuming and frustrating, resulting in a bad customer experience.